Quality Management Systems for ANS Providers

Quality Management Systems for ANS Providers

Focus and increase customer satisfaction, reduce non quality costs and increase safety and efficiency in Air Navigation System administration and operation.


How You Will Benefit

* Manage your operation with a systemic process-based approach, oriented to customer and team satisfaction
* Increase your safety in ANS operations, focusing on operation defects and damage
* Reduce your operational costs focusing on a job well done
* Develop a quality culture to increase customer satisfaction and team coordination
* Know the key points of a quality system and the implementation process in the Air Navigation System administration
* Know the relation between the ISO 9001:2000 model, the JAA and FAA quality standards and ICAO recommendations
* Compare different quality, safety and service best practices in the aviation industry


Designed for

* General managers of Air Navigation System organisations
* Personnel from civil aviation authorities
* Operations and maintenance managers and
* Supervisors from ANS
* Air Traffic Controllers
* ANS operations personnel


Course Content

* Air Navigation System Model for quality management and customer service
* Quality culture
* Quality principles
* Process approach
* ISO 9001:2000 model and ISO 9000 series standards
* Quality costs and process efficiency Quality and service policies
* JAA and FAA quality management standards
* ICAO recommendations on ANS quality and safety assurance, Customer service standards
* Quality and service audits
* Organization for quality management
* Integration of other management standards to a quality management system


Get trained at the comfort of home/office to start and manage your Travel Agency business.

We assist you to acquire IATA license for Travel Agency

We can also assist you to Buy or Sell an existing IATA license for Travel Agency business



DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495

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