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November 2019


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    Customer Service for ANS Providers

    Senior Captain

    Number of posts : 173
    Registration date : 2011-10-13

    Customer Service for ANS Providers Empty Customer Service for ANS Providers

    Post  Eddy_kn on Thu Oct 13, 2011 8:59 am

    Customer Service for ANS Providers

    This course explores the relationship between the air navigation service provider and its customers, and identifies key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation.

    How You Will Benefit

    * Understand key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation
    * Find a balance between the requirements of the user community and the capability of the service provider to meet these needs
    * Articulate the role and importance of the International Civil Aviation Organization (ICAO) in providing safe international standards and the mechanisms by which all interested parties can collaborate at regional and international levels

    Designed for

    * Senior Managers
    * Middle Managers
    * Managers / Supervisors

    Course Content

    * Defining the roles and objectives of service provider and customer.
    * Understanding the customer's requirements.
    Impact of human factors and attitudes to airspace management.
    * Dimensioning the system to meet customer needs.
    * Measuring the success of service provision.
    Managing airspace as a non-expandable resource.
    * The need for international standardization and the basis for international cooperation.
    ICAO International Standards and ecommended Practices, and other international mechanisms for cooperation in infrastructure planning.
    * Safe capacity enhancement.
    * Environmental constraints on all parties.
    * Balancing cost & benefit.
    * Review of major international airspace management models.
    What are the main user and provider organizations and mechanisms

    Get trained at the comfort of home/office to start and manage your Travel Agency business.

    We assist you to acquire IATA license for Travel Agency

    We can also assist you to Buy or Sell an existing IATA license for Travel Agency business

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    IATA/UFTAA Travel and Tourism Training Programme-Level 2:Consultant,IATA/FIATA Air Cargo Rating,IATA/FIATA Cargo English,IATA/FIATA Cargo Introductory Course,IATA/FIATA Dangerous Goods Regulations (DGR)-Initial,IATA/FIATA Dangerous Goods Regulations (DGR)-Recurrent,Live Animals Regulations(Distance Learning),LOCAL CERTIFICATION COURSES:AIR TRANSPORT ESSENTIALS,AIRLINE COMPUTER RESERVATION SYSTEM,AIR TRANSPORT ESSENTIALS + AIRLINE COMPUTER RESERVATION,AIRLINE TICKETING + AIRLINE COMPUTER RESERVATION,Tourism MANAGEMENT,Hotel Management,Travel Agency Management,Airline Customer Service,AIRLINE CARGO HANDLING & OPERATIONS- Clearing and Forwarding (Freight Forwarding),AIRLINE STUDIES/AVIATION STUDIES/AIR TRANSPORT STUDIES,SHIPPING,PORTS & MARITIME STUDIES, Shipping/Export Management,Transport Management (SELF STUDY),CABIN CREW (AIR HOSTESS),DHAEWOOD DIPLOMA IN CABIN CREW,PILOTING (THEORETICAL CLASS IN NIGERIA),PILOTING (PRACTICAL FLYING ABROAD),Aeronautical Engineering-Leading to practical training Abroad,Piloting (Ground School)-Leading to flight Training Abroad,Aircraft Maintenance engineering-Leading to practical Training Abroad. 5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING ONCE,2.5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING TWICE within 30 days.

      Current date/time is Fri Nov 15, 2019 3:24 am