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    Benchmarking and Best Practice for ANS Providers

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    Eddy_kn
    Senior Captain

    Number of posts : 173
    Registration date : 2011-10-13

    Benchmarking and Best Practice for ANS Providers

    Post  Eddy_kn on Thu Oct 13, 2011 8:53 am

    Benchmarking and Best Practice for ANS Providers
    Various models of ANS Best Practice have been defined especially over the last two decades. Learn how to use Benchmarking effectively in your organization to deliver service improvements and achieve better performance results. Explore the key result areas for ANS Providers and acquire new tools to measure and compare success. Get up to date on the ANS core processes of specification and design of service, delivery of service, review of service and customer service.


    How You Will Benefit
    Be able to compare your own organization to other ANS Providers based on facts.
    Learn how to implement service improvements and achieve better performance results.


    Designed for
    ANS Provider Executive, operational and strategy Managers, team leaders, support staff.
    ANS Benchmark and best practice can also be applied to associated areas such as ANS Consulting, Air Traffic Controller training, Aeronautical Information Services (AIS), Aeronautical Information Management (AIM), ANS Engineering and Maintenance, ANS Infrastructure, Meteorological Services, Aviation Environmental Monitoring, Aeronautcial Personnel Licensing, Safety Management training, Rescue and Firefighting, Airspace and Airport Design, Search And Rescue (SAR) and Airworthiness.


    Course Content
    History and definition of Benchmarking
    What is Benchmarking and what it is not
    The powerful reasons for Benchmarking
    The applications of Benchmarking
    How to set organizations goals based on hard data
    The Benchmarking Framework and Baseline Information
    Benchmarking and how to improve from an internal and external perspective
    The 5 step approach to Benchmarking
    How to remove roadblocks to success
    Review of key Benchmarking studies: CANSO, EUROCONTROL
    Applying a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction and measure them against Key Performance Indicators (KPIs).
    How to analyze your own organization and apply ANS Best Practice
    Review the core processes of specification and design of service, delivery of service, review of service and customer service
    How to implement service improvements and achieve better performance results

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      Current date/time is Tue Sep 18, 2018 7:50 pm